Privacy Policy - Palmer's Darien

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Privacy Policy

Effective Date: July 27, 2026

1. About Palmer’s

Palmer’s Market (“Palmer’s,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop with us, place an order, sign up for our emails or text messages, or otherwise interact with us online or in person.

Business Address
Palmer’s Market
264 Heights Road
Darien, CT 06820

Questions? Email us at support@palmersdarien.com.

2. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely through our payment providers)
  • Catering inquiry information
  • Event details
  • Customer feedback
  • Survey responses
  • Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring website
  • General location information

We use cookies and similar technologies to help improve your experience.

3. How We Use Your Information

We use your information to:

  • Process orders
  • Respond to inquiries
  • Provide customer service
  • Send email newsletters
  • Send promotional SMS messages (only if you opt in)
  • Notify you about products, promotions, events, and seasonal offerings
  • Improve our website and customer experience
  • Analyze website traffic and marketing performance
  • Prevent fraud and maintain website security
  • Comply with legal obligations

4. Email & SMS Communications

If you choose to receive marketing communications, we may send you emails and text messages about:

  • Weekly sales
  • Holiday ordering
  • Store events
  • New products
  • Special offers

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.

For SMS messages, you may reply STOP at any time to unsubscribe or HELP for assistance.
Message frequency varies. Message and data rates may apply.

5. How We Share Information

We do not sell your personal information for money.

We may share your information with trusted service providers who help us operate our business, including providers for:

  • Email & SMS marketing
  • Online ordering
  • Analytics
  • Advertising
  • Customer support

These providers are permitted to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site.

We may use tools such as:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Mailchimp tracking
  • Other website performance and advertising tools

These tools help us understand website traffic and improve our marketing efforts.

7. Your Choices

You may:

  • Unsubscribe from marketing emails
  • Opt out of SMS by replying STOP
  • Request updates or corrections to your information
  • Request deletion of your personal information where permitted by law

To make a request, contact us at support@palmersdarien.com.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to help protect your personal information. While no method of transmission or storage is completely secure, we work to protect the information entrusted to us.

9. Third-Party Services

Our website and services may include links to third-party websites or platforms. Their privacy practices are governed by their own policies, and we encourage you to review them.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Palmer’s Market
264 Heights Road
Darien, CT 06820

Email: support@palmersdarien.com